messi62
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Do³±czy³: 04 Lis 2024
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 Wys³any: Pon Lis 04, 2024 08:02 Temat postu: Online table booking systems |
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Unfortunately, this is how it works in most establishments. You leave a request, wait for a call, it turns out that there are no vacancies for your time, you wait until they offer you another one, and so on. This is if you look at it from the client's side.
Let's look at the problem from the business side. Firstly, if you have a large restaurant or a whole chain where several hundred or thousand guests come daily, then using a regular ixel or notebook is not an option at all. The probability of error and its cost are too high. The manager forgot to write down, the hostess got confused in the papers, someone was late, and it is not clear whether he will show up at all.
This leads to the next point. Table reservations are one of the ways to increase their turnover. Reservations allow you to better plan the loading of the establishment and reduce the downtime of seats, and guests who came through online reservations are likely to have already familiarized themselves with the menu and will place an order faster than visitors "from the street".
And thirdly, there is no interaction between the kitchen and the dining room. This means that the cooks do not know how busy the kitchen will be today, what products should be prepared in advance or purchased. And remember those endless problems when an order comes in, the dish ends up on a pile, the waiter forgot. Oh, I have been in similar situations myself - it does not add good fame to the establishment. But such problems can be avoided. And I will say even more, you can plan any little things in advance, and bring the service to perfection. After this, the list of regular customers will grow several times. How? I will tell you below.
Don't forget this if you plan to make an online booking!
We are for full-fledged booking, not an application or call us back. We are also for IT and full automation. And we have considerable experience in such matters. Therefore, feel free to read what to pay attention to if you are going to implement an online booking system in your establishments.
It is important to make a scalable project. Every restaurant dreams of becoming a restaurant chain)) It is better to assume from the start that you will eventually have new halls and establishments. Each can have its own menu, working hours, table and hall layout. Take this into account at the very start of the project. In our case, for the restaurant "Friends" (the largest restaurant-brewery in the CIS) we did just that. And when after some time Beergarden and Karaoke were added, we did not have to make any "cheats".
Scaling can be different. For mobile app development service example, you want your booking system to be used on a third-party site, you make a widget – and no problem, because we initially designed the site so that this is possible. Or a third-party resource wants to supply you with orders. It can easily integrate using your
For you, as an establishment owner, the introduction of online interaction with customers is an additional channel for obtaining analytical and marketing information: you know who, what and when orders from you. And, of course, this is process optimization, which over time significantly saves you money.
What will happen in Front side?
How to identify a client on a website/in an application? Implement authorization during the booking process, by phone number, social networks, email. Hint: the best way is a phone. Because if a person does not show up to their booked table, you can contact them. And also, having studied the tastes and characteristics of each guest, you can make personal offers, thereby increasing revenue and guest loyalty.
Selecting the booking date and number of guests. It would seem that there is nothing complicated about this. But practice suggests that not everyone will think to limit the time until which you can book a table, or to make it so that one person is not seated at a table for 6.
How to show the client that he is not booking a “pig in a poke”? Create a map that shows occupied tables in real time. Make it possible to choose a table directly on the map, like when choosing a seat on an airplane during online check-in. Add points on the map, by clicking on which you can see a photo of the view around. Came with a large group? Choose neighboring tables.
Important! Limit the time for booking. This will help avoid a scenario where a person starts choosing a table, and then for some reason does not finish and leaves, and the table hangs. Also add "in the process of booking" to the statuses "occupied" and "free". This is necessary so that there is no race when 2 people like the same place, and the one who filled in all the fields faster gets it.
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